Jill Marsteller, PhD, MPP

Jill A. Marsteller is an assistant professor in the Department of Health Policy and Management at the Johns Hopkins Bloomberg School of Public Health. She holds a PhD in health services and policy analysis from the UC Berkeley School of Public Health and a Masters in public policy from the College of William and Mary. Her research has included a national evaluation of the chronic care model and the organizational traits related to successful implementation of the CCM. Among other things, she led a social network study of interaction among collaborative teams as well as an analysis of the relationship between diversity on health care teams and their creativity and fidelity to the Chronic Care Model (a framework for improving chronic illness provision).

She currently works to improve the measurement of group psychosocial traits and processes within quality improvement teams in intensive care units. She is also adapting a model of organizational readiness for change to aid dissemination of the "Hospital at Home" intervention. Her research is conducted with a view to providing actionable advice and behavioral tools to teams and organizations seeking to implement quality improvement innovations.

William J. Ward Jr., MBA

William J. Ward, Jr. is the director of the MHS degree program in health finance and management at the Johns Hopkins School of Public Health. He is also a principal with Healthcare Management Resources, Inc., a Baltimore-area consulting firm. He has amassed more than 20 years of executive-level experience in health care finance, management, and operations.

As chief operating officer of Baltimore City Hospitals, Bill Ward was a member of the leadership team which converted a government-operated hospital that had accumulated $70 million of operating losses over a ten-year period into a profitable private-sector hospital. Bill has provided a wide variety of consulting services to clients throughout New England and the mid-Atlantic states and has worked on projects overseas in Ecuador, Kuwait, India, and Taiwan.

The author of two textbooks and numerous articles, Bill has lectured widely on a variety of health care financial and operational subjects. In addition to the School of Hygiene and Public Health, he holds faculty appointments at the University of Maryland School of Nursing and the Johns Hopkins School of Nursing. His professional affiliations include the Healthcare Financial Management Association, the American College of Healthcare Executives, and the Maryland Association of Health Care Executives.

David H. Peters, MD, MPH, DrPH, FACPM

David H. Peters has worked as a primary care physician in northern Canada, conducted operational research on health systems in Africa, Asia, and the Caribbean, and worked as a senior health specialist for the World Bank in Africa and South Asia. While living in New Delhi, India, he led a group of research organizations to study the question of what type of health system India should have. He is currently an assistant professor and deputy director for Academic Programs in the Department of International Health at Johns Hopkins Bloomberg School of Public Health.

Ann-Michele Gundlach, EdD

Ann-Michele Gundlach is currently the Associate Director of the MHA Program in the Department of Health Policy and Management and Co-Director of the MPH Health Leadership and Management Concentration in the Johns Hopkins Bloomberg School of Public Health.  

Dr. Gundlach has more than more than 25 years of experience consulting to public and private health care organizations as well as related businesses. The primary focus of her work has been in organizational change, design and strategy development. She has extensive experience with leadership teams in new and mature organizational settings and specializes in assisting leaders who must adapt their organizations in rapidly changing environments in order to address new market demands, changing population needs and the integration of new technologies. Prior to founding her own consulting company, AMG Consulting, in 1992, Dr. Gundlach was President and CEO of Dome Learning Systems Inc., a subsidiary company of the Johns Hopkins Institutions which she created to provide organizational and leadership development consulting and training services to health care and related organizations throughout the United States.

 

Pamela Paulk, MSW, MBA

Pamela Paulk currently serves as the vice president of Human Resources for The Johns Hopkins Hospital and Johns Hopkins Health System. She came to Hopkins in 1998 as the director of operations integration and led many challenging projects, including temporarily running the Home Health Agency. She traveled extensively for ten years as a management consultant and had the privilege of working in some of the best hospitals across the country.

Ms. Paulk began her career in behavioral health serving as a psychiatric hospital administrator, the executive director of a private non-profit agency, and the chief operating officer of a large physician practice. She holds a masters in social work from Florida State University and a masters in business administration from The Johns Hopkins University. She also teaches in both the Johns Hopkins School of Public Health and the Johns Hopkins Carey Business School and is adjunct faculty at Virginia Commonwealth University.

Melvyn C. Thorne, MD, MPH

Melvyn Thorne received his AB degree in physics from the University of California, Berkeley, in 1956. He received his MD from Harvard in 1960 and received his MPH from Johns Hopkins in 1968. After several years working on chronic disease research for the Field Epidemiology Research Station of the National Heart Institute in Framingham, MA, Dr. Thorne went to Morocco as a Peace Corps physician. There, from 1963-65, he worked with the Ministry of Health to develop a project for the strengthening of public health laboratory services.

After receiving his MPH, Dr. Thorne, as Representative of the Population Council, provided consultation to the Tunisian Ministry of Health during the development of its national Family Planning and Maternal/Child Health program, 1968-72. Then, from 1981-84, he managed a John Snow, Inc., technical assistance team to the Nepal Ministry of Health in support of primary health care and the integration of vertical health programs.

Dr. Thorne has participated in many short-term consultations to more than 20 developing countries, assisting in program development, evaluation, operations research, training, and strengthening of management. From the mid-80s, he helped the World Health Organization (WHO) develop guidance materials for District Team Problem Solving and manage the introduction of this process into five developing countries. In 1997-98, he participated in the WHO Evaluation of the implementation of the Global Strategy for Health for All by 2000 (1979-1996).

Having taught many different courses of the Department of International Health at Hopkins since 1968, Dr. Thorne in recent years has focused on management of health systems. He runs the Delta Omega Honor Society's Web site for Internet resources, which includes free public health software programs and links to public health Web sites and documents.

Mei Wen, MPP

Mei Wen is a Post-doctoral fellow in the Department of Health Policy and Management. She just finished the PhD program in Johns Hopkins Bloomberg School of Public Health. In June 2004 she earned her Master of Public Policy from the University of Chicago's Harris School of Public Policy. 

Her areas of research include burden of disease/injury, financial protection of the poor, health economics, and HIV/AIDS prevention and drug harm reduction. She has served as a teaching assistant for several courses at the Bloomberg School of Public Health, such as Managing Health Services Organizations, Fundamentals of Budgeting and Financial Management,  Summary Measures of Population Health, and Management Decision-Making.

Shan Qiao, MA

Shan is a fourth year PhD student in the Department of International Health with the track of Health Systems. Her research interests focus on HIV prevention and the accessibility to basic health care services for vulnerable populations, such as female sex workers, and immigrants from the rural to the urban. She is now involved in an evaluation study on a peer education HIV prevention project in Yi adolescents in Southeastern China.

Shan took this course in her first year, benefited a lot from the group discussions on the specific cases around the world, and had fun particularly in the process of preparing the final group presentation. She looks forward to enjoying this course with you!